Enhancing Chronic Care Delivery in Saudi Primary Health Centers:Integrating Nursing Technicians and Administrative Support

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Ahmed Awad Jaddua Alanazi, Eid Khalaf Al-Dhafiri, Saad Bader Alanezi, Wael Musallam Mukammi Alanazi, Dhaifallah Khalaf A. Alanazi, Farag Flah Alrashedi, Ahmed Bader Alanazi, Ahmad Falah Alharbi

Abstract

The rising prevalence of chronic diseases in Saudi Arabia has placed a significant burden on the primary healthcare system, necessitating the development of innovative strategies to improve the management of these conditions. Effective chronic care delivery requires a multidisciplinary approach that leverages the skills and expertise of various healthcare professionals. This systematic review aims to explore the potential for integrating nursing technicians and administrative support in enhancing chronic care delivery in Saudi primary health centers. A comprehensive search of electronic databases, including PubMed, CINAHL, Scopus, and Web of Science, was conducted to identify relevant studies published between 2000 and 2023. The search strategy employed a combination of keywords related to chronic care, primary health care, nursing technicians, administrative support, and Saudi Arabia. A total of 42 studies met the inclusion criteria and were included in the review. The findings highlight the critical roles of nursing technicians and administrative staff in supporting chronic care management, including patient education, medication management, care coordination, and data management. Key factors influencing the successful integration of these professionals include training and capacity building, interprofessional collaboration, organizational support, and health information technology. The review also identifies several challenges and barriers to the effective utilization of nursing technicians and administrative support in chronic care delivery, such as role ambiguity, limited resources, and fragmented care. The findings of this review have significant implications for healthcare policymakers, managers, and professionals in Saudi Arabia, emphasizing the need for strategic initiatives to optimize the roles of nursing technicians and administrative support in enhancing chronic care delivery in primary health centers.

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