Evaluating the Impact of Implementing a Quality Management System on Improving the Accuracy and Turnaround Time of Laboratory Results in a Primary Healthcare Setting in Hafr Al-Batin: A Qualitative Study

Abstract

Quality management systems (QMS) have been widely adopted in healthcare settings to enhance the quality and efficiency of laboratory services. This qualitative study aims to evaluate the impact of implementing a QMS on improving the accuracy and turnaround time of laboratory results in a primary healthcare setting in Hafr Al-Batin, Saudi Arabia. Semi-structured interviews were conducted with 20 laboratory professionals to explore their perceptions and experiences regarding the implementation of a QMS based on ISO 15189 standards. Thematic analysis revealed that the QMS implementation led to significant improvements in the accuracy and turnaround time of laboratory results, as well as enhanced staff competency, standardization of processes, and increased patient satisfaction. The study highlights the benefits of QMS in primary healthcare laboratories and provides valuable insights for healthcare organizations considering QMS implementation to improve laboratory performance and patient care.