Understanding the Roles and Responsibilities of Healthcare Assistants in Health Care Security, Dentists, Pharmacy Technicians, and Medical Secretaries in Care Coordination and Improving Patient Experience in Saudi Arabia: A Review
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Abstract
Background: Healthcare coordination in Saudi Arabia involves multiple professional categories working collaboratively to ensure optimal patient experiences and care outcomes. The roles of healthcare assistants, security personnel, dentists, pharmacy technicians, and medical secretaries form integral components of the healthcare delivery system, each contributing unique competencies to patient care coordination.
Objective: This review examines the distinct roles and responsibilities of healthcare assistants in security, general dentists, pharmacy technicians, and medical secretaries in care coordination and patient experience improvement within the Saudi Arabian healthcare context.
Methods: A comprehensive literature review was conducted examining published research, policy documents, and professional guidelines related to healthcare coordination roles in Saudi Arabia. Sources included peer-reviewed articles, government healthcare policies, and professional practice standards spanning 2014 to 2024.
Results: Analysis revealed that each professional category contributes essential functions to care coordination through specialized competencies. Healthcare security assistants ensure safe care environments, dentists provide integrated oral health services, pharmacy technicians facilitate medication management, and medical secretaries coordinate administrative and communication functions. Effective collaboration among these roles significantly improves patient satisfaction and care quality.
Conclusion: The integration of diverse healthcare professionals in care coordination enhances patient experience through specialized role contributions and collaborative practice models. Healthcare organizations in Saudi Arabia should prioritize role clarification, interprofessional training, and systematic coordination mechanisms to optimize patient care outcomes.