Healthcare Quality as a Driver of Patient Satisfaction: Insights and Innovations

Abstract

Healthcare quality is a multidimensional concept that ensures patients receive effective, timely, and equitable services that lead to optimal health outcomes. High-quality care prioritizes patient-centeredness and safety, reducing errors and enhancing efficiency (Macedo et al., 2020). However, achieving and maintaining quality remains a challenge due to financial constraints and systemic inefficiencies. Addressing preventable medical errors and complications is essential for improving patient trust and reducing healthcare costs (Eliyana et al., 2020). Therefore, healthcare organizations are shifting towards a structured, evidence-based approach to quality improvement.